We have a 30-day return policy for all new and unused products. Products must be in original packaging and unopened to be eligible for return. Buyer is responsible for shipping costs back to us. Once the products are safely returned and confirmed to be in original unused condition we will credit you back the full amount of purchase. No sample items can be returned for refund.
Under no circumstances will a refund be processed without proper RMA (return merchandise authorization) included. All returns must be returned to the Lanai Hemp customer service address provided via email confirmation with requested RMA number.
Refunds may take up to 4 weeks before they appear on the customer’s bank statement – most cases will be quicker, however due to return shipping time (3-9 business days), return processing (4-7 business days), and refund requests to the bank (4-9 business days), it can take up to 4 weeks.
For returns, contact us at [email protected] or call us at 1-833-GO-LANAI to request an RMA (return merchandise authorization).
No returns can be accepted for refund without RMA.
Our shipping department is working hard to make sure your Lanai Hemp purchase gets to your doorstep exactly how you ordered. Your shipping cost is calculated based on the price and weight of your total checkout.
Shipping and handling is free for customers located within the Continental United States. If you are outside the Continental United States our shipping and handling charges cover the expenses we incur to process, pack, and ship your order. Your charges are dependent on the method you select based on the above information. Standard shipping typically takes 5 – 7 business days, excluding weekends and US federally observed holidays. In some cases, shipping may get delayed. International Orders may incur delay due to customs duty fees and transit, expected arrival is up to 4 weeks from purchase.
We provide you with an email confirmation and tracking number to follow your shipment for continual updates for orders in the United States.